Frequently Asked Questions
Shipping
Shipping Rates
We only ship within Australia.
Standard Shipping
Our standard shipping is FREE for purchases over $1000. If less than $1000 our standard shipping is $100. Standard shipping takes around 3-6 business days to deliver.
Express Shipping
If you'd like your products shipped a little faster then we can send them via express shipping. This usually takes 1-2 business days.
How long do orders take / When will I get my order?
Standard items generally ship from our Sydney Warehouse in 2-3 business days. Items that include artwork may require an additional 2 -3 business days from artwork approval before shipping. Delivery times vary from state to state. You will receive an email with tracking details when your order leaves our warehouse.
Can I track my order?
Yes, when your order leaves our warehouse you will receive a tracking number via email. Orders generally take 2-3 business days to leave our warehouse so if you have not received tracking details after this time feel free to contact us and we can check the status of your order.
Orders
Can I make changes to my order once it is placed?
We recommend you carefully review your order before finalising your purchase as all of our signs are made to order.
Please check your order confirmation email immediately after purchase to ensure your order has gone through correctly. If you notice an issue please contact our Customer Service team immediately on 1800 140 940 or sales@signpac.com.au to see if the order can be changed. Once printing commences on your order, changes cannot be made.
Can I cancel my order once it has been placed?
If you need to cancel your order please notify our Customer Service Team immediately on 1800 140 940 or sales@signpac.com.au.
We recommend you carefully review your order before finalising your purchase as all of our signs are made to order and we cannot refund once printing commences.
Please check your order confirmation email immediately after purchase to ensure your order has gone through correctly.
Do you offer design proofs before finalising the order?
Yes, we provide design proofs for all orders to ensure accuracy before production. Once payment is made, we will create a proof for your approval. If you need to contact our team please email our customer service team at sales@signpac.com.au . Your job will not proceed to print without your approval.
Payment
What payment methods do you accept?
We accept Mastercard, Visa, American Express, Google Pay and ShopPay
Can I get a Tax Invoice?
Yes, your invoice is available to download from your order confirmation email and a hard copy is included with your delivery of goods. You may also request one by emailing sales@signpac.com.au.